Shipping Policy
Last Updated: 13 August 2026
At Harjaan Premium Mart, we carefully pack every order to ensure your jewellery reaches you safely and in excellent condition. This Shipping Policy explains how we process, dispatch, and deliver your orders.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, festive seasons, or periods of high order volume, processing may take additional time.
2. Shipping & Delivery
Once your order has been dispatched, it will be handed over to our delivery/courier partner.
Estimated delivery time is generally:
- Metro & major cities: 3–5 business days
- Other locations: 5–7 business days
- Remote areas: 7–10 business days
Delivery timelines are estimates and may vary depending on the destination, courier availability, weather, holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
From time to time, we may offer free shipping promotions or other delivery offers. Such offers may have specific conditions and validity periods.
4. Order Tracking
Once your order has been dispatched, tracking information may be shared through the contact details provided during checkout.
You can use the tracking information to check the current status of your shipment.
5. Delivery Address
Customers are responsible for providing an accurate and complete delivery address, including:
- Full name
- House/Flat number
- Street/locality
- City
- State
- PIN code
- Valid phone number
Harjaan Premium Mart will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
6. Delayed Deliveries
Although we work with reliable delivery partners, unforeseen circumstances may occasionally cause delays.
These may include:
- Severe weather
- Natural disasters
- Public holidays
- Courier operational issues
- Transportation delays
- Incorrect address information
- Remote-area delivery restrictions
- High order volumes
If your shipment is delayed, please contact us with your order details so we can assist you.
7. Failed Delivery Attempts
Our courier partner may make multiple delivery attempts depending on their delivery policies.
If the customer is unavailable or cannot be reached, the shipment may be returned to us.
Additional shipping charges may apply if the order needs to be shipped again because of an incorrect address, customer unavailability, or other reasons attributable to the customer.
8. Damaged Packages
Please check the package carefully when it is delivered.
If the package appears significantly damaged or tampered with, we recommend documenting the condition with photographs/video and contacting us as soon as possible.
Any claim for damaged or incorrect products will be handled according to our Return & Refund Policy.
9. Wrong or Missing Items
If you receive an incorrect, incomplete, or damaged product, please contact us within the period specified in our Return & Refund Policy.
Please provide:
- Order number
- Photographs of the received product
- Photographs of the packaging
- A brief description of the issue
Our team will review the request and provide the appropriate resolution.
10. International Shipping
Currently, shipping availability may be limited to selected locations. If international shipping is offered, applicable customs duties, import taxes, and other charges may be the customer’s responsibility unless explicitly stated otherwise.
11. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
If cancellation is permitted after dispatch, applicable shipping or return charges may be deducted from the refundable amount.
12. Contact Us
For shipping-related questions or assistance with your order, please contact Harjaan Premium Mart through the contact details provided on our website.