Privacy Policy
Last Updated: 13 August 2026
At Harjaan Premium Mart, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
When you browse our website, create an account, place an order, or contact us, we may collect information such as:
- Full name
- Email address
- Mobile/phone number
- Billing and shipping address
- PIN code
- Order and transaction details
- Account/login information
- Information you provide when contacting customer support
- Feedback, reviews, or other information you voluntarily submit
We may also automatically collect limited technical information such as IP address, browser type, device information, pages visited, and website usage information.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm payments and transactions
- Provide order and shipping updates
- Respond to customer enquiries
- Provide customer support
- Manage your account
- Process returns, refunds, and exchanges
- Improve our website, products, and services
- Prevent fraudulent or unauthorised activities
- Send promotional communications where permitted and, where required, with your consent
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment gateways.
Harjaan Premium Mart does not ordinarily have access to or store complete payment credentials such as your full card number, CVV, or banking passwords.
Payment information is handled by the relevant payment service provider according to its own privacy and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember shopping-cart information
- Maintain login sessions
- Understand website usage
- Improve website functionality
- Provide relevant website experiences
- Analyse website performance
You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
5. Sharing of Information
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment gateway providers
- Shipping and courier partners
- Website hosting providers
- Website analytics and technology providers
- Customer-support service providers
- Marketing/service providers where applicable
These parties receive only the information reasonably necessary to provide their services.
We may also disclose information where required by applicable law, court order, government authority, or to protect our legal rights, customers, website, or business.
We do not sell your personal information to third parties.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse, or destruction.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. Marketing Communications
If you have opted to receive promotional communications, we may send information about:
- New collections
- Special offers
- Discounts
- Promotions
- New products
- Other relevant updates
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
8. Third-Party Websites
Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing their respective privacy policies before providing personal information.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a concern regarding the handling of your personal information
To exercise an applicable privacy right, please contact us using the details below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable laws.
Any updated version will be published on this page with a revised Last Updated date.