Return & Refund Policy

At Harjaan Premium Mart, we want you to be completely satisfied with your purchase. We carefully inspect and pack every order before dispatch. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

Products may be eligible for a return or replacement if:

• The product was received damaged or defective.

• You received a product different from what you ordered.

• The product is missing parts or accessories included with the order.

• The product received is materially different from its description on our website.

To be eligible, the product must generally be unused, unworn, and returned in its original packaging with all tags, accessories, certificates, and other materials supplied with the order.

2. Return Request Period

Please contact us within 48 hours of delivery if you receive a damaged, defective, incorrect, or incomplete product.

For damage or package tampering, customers should provide clear photographs or videos of:

• The outer packaging

• Shipping label

• Product received

• Any visible damage or defect

This information helps us investigate and process your request quickly.

3. Non-Returnable Products

For hygiene, safety, and product-protection reasons, certain products may not be eligible for return once delivered, including:

• Products that have been worn or used.

• Products damaged after delivery due to misuse or improper handling.

• Products altered, resized, repaired, or customized at the customer’s request.

• Products without original packaging, tags, or accessories.

• Products damaged due to normal wear and tear.

• Products purchased during clearance or special non-returnable promotions, where clearly stated.

• Personalized or customized jewellery, unless received damaged, defective, or incorrect.

4. Change of Mind / Preference

Returns for reasons such as change of mind, incorrect selection of size/design, or simply not liking the product may not be accepted unless specifically mentioned on the product page or agreed to by Harjaan Premium Mart.

Customers are encouraged to carefully review product descriptions, sizes, colours, images, and specifications before placing an order.

5. Exchange / Replacement

Where applicable, an eligible product may be replaced with the same product.

If the same product is unavailable, we may offer:

• An alternative product of equivalent value; or

• A refund, where applicable.

Replacement availability is subject to stock availability.

6. Refunds

Once the returned product is received and inspected, we will determine whether the return qualifies for a refund.

If approved, the refund will generally be processed to the original payment method used for the purchase.

Depending on the payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

7. Refund for Damaged or Incorrect Products

If we confirm that the product was damaged before delivery, defective, incorrect, or incomplete due to an error on our part, we may provide a replacement or refund, including applicable shipping costs where appropriate.

8. Return Shipping

If the return is due to an error attributable to Harjaan Premium Mart, such as receiving an incorrect or damaged product, we may arrange or reimburse the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges, where applicable.

9. Inspection Process

All returned products are subject to inspection.

A return may be rejected if the product:

• Shows signs of use or wear.

• Has been damaged after delivery.

• Is missing original packaging, tags, accessories, or other included items.

• Has been modified or altered.

• Does not match the product originally supplied by us.

10. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure, if the product is eligible for return.

Orders that have already been delivered are governed by this Return & Refund Policy.

11. How to Request a Return or Refund

To request a return, replacement, or refund, please contact our customer support team with:

• Order number

• Customer name

• Registered mobile number or email address

• Reason for the return

• Clear photographs/videos of the product, where applicable

Our team will review the request and provide further instructions.

12. Fraudulent or Abusive Return Requests

Harjaan Premium Mart reserves the right to refuse returns or refunds where we reasonably believe that a return request involves fraudulent activity, misuse of the return process, repeated abuse, product substitution, or intentional damage.

13. Refund Processing

Approved refunds will be initiated after the returned product has been received and successfully inspected.

The time taken for the refund to reflect in the customer’s account may vary depending on the payment gateway, bank, card issuer, or other financial institution.

14. Changes to This Policy

Harjaan Premium Mart reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated effective date.

15. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact Harjaan Premium Mart through the customer support details provided on our website.

Harjaan Premium Mart
Jewellery that celebrates you.